This page explains, in plain English, how Jacks collects your personal data, where it's stored, and how it's kept secure. We believe you should have full control over your own information.
Every aspect of how your data is protected at Jacks is laid out here with full transparency
Find out exactly what information is collected at registration, what data is recorded automatically while you use the platform, and what you share yourself.
Your information is used only for specific purposes — account management, payment processing, and legal compliance. It is never shared with third parties for advertising.
256-bit SSL encryption, regular security audits, and a strict limited-access policy — your data is stored with the highest level of protection.
The boundaries around when your data may or may not be shared are clearly defined. Jacks never sells your data.
You have the right to view, correct, delete, and restrict the use of your personal data. This section explains how to exercise each of those rights.
A full breakdown of the cookies Jacks uses, why they're needed, and how you can manage them if you choose to.
This Privacy Policy provides complete transparency about how Jacks collects, stores, and uses information from platform users. By creating an account or using the platform, you agree to this policy.
Jacks believes your personal information belongs to you — we only collect what is necessary to provide our services, nothing more. When writing this policy, we made a point of avoiding complex legal language so that everything is clear and fully understandable.
This privacy policy applies to all individuals who use Jacks' website, mobile app, and any related services — whether you are a registered member or a guest.
Jacks collects two types of data — what you provide directly and what is recorded automatically while you use the platform.
Jacks never stores your full payment card details. Payment information is processed directly through a secure payment gateway — no card or bank details are ever held on Jacks' servers.
Jacks uses your information only for specific, lawful, and necessary purposes. No information is used in an excessive or unrelated manner.
| Data type | Purpose of Use |
|---|---|
| Name and mobile number | Account creation and verification, support communications |
| Date of birth and NID | Age verification and identity confirmation (KYC) |
| Payment Information | Deposit & Withdrawal Processing |
| Gaming Logs | Result settlement, responsible gaming monitoring |
| Device & IP Information | Fraud detection and security protection |
| Browsing Activity | Platform improvement and enhancing user experience |
Jacks never sells your information to advertisers or uses it to build advertising profiles. What you play on Jacks or how much you wager stays within our platform — it does not leave.
Jacks follows the highest industry standards to protect your data, with security measures in place at both the technical and organizational level.
Jacks provides as much protection as possible, but keeping your password strong and not sharing it with anyone is your responsibility. If you notice any suspicious login activity, change your password immediately and notify Support.
Jacks does not retain your data longer than necessary. How long it is kept depends on the type of data and the purpose for which it was collected.
After the retention period, data is securely deleted or fully anonymised. Where legal obligations require data to be kept longer, it is separated from active systems and stored in a secure archive.
Jacks uses cookies to keep the platform running properly and to improve your experience. Cookies are small files stored on your device.
Jacks does not use third-party advertising cookies. You can block or delete cookies from your browser settings — however, blocking essential cookies may cause some features to stop working.
You have specific rights over your data at Jacks. In most cases, contacting the support team is all it takes to exercise them.
You can request to see any information Jacks holds about you at any time. Submit a request to Support and it will be provided within 30 days.
If any of your details are incorrect, you can request a correction. Changes can be made through your account settings or by contacting support.
If you close your account, you can request that your data be deleted — unless we are required to retain it by law.
If you wish to restrict the use of your information for a specific purpose, you can submit a request to do so.
You can export your data in a structured format. Submit a request to Support.
If you have any concerns about our Privacy Policy, you can contact us directly or raise the matter with the relevant authority.
Jacks strictly does not collect data from anyone under the age of 18. The platform is intended exclusively for adults, and full access is not available without completing 18+ age verification.
If a person under the age of 18 creates an account and Jacks identifies this, the account will be closed immediately and all collected data will be deleted. If a parent or guardian believes their child is using Jacks, please contact Support right away.
Jacks may update this Privacy Policy from time to time — in response to legal changes, the introduction of new services, or security improvements. You will be notified in advance of any significant changes.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, you may close your account.
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please reach out to us using the contact details below. Jacks aims to resolve all privacy-related requests within 30 days.
Most people don't stop to think about where their data goes when they use an online platform. But consider this — your name, mobile number, date of birth, and even which games you've played and for how much, are all valuable pieces of information. Jacks takes this seriously. That's why this Privacy Policy wasn't written simply to meet a legal obligation — we genuinely want you to understand exactly what happens with your data.
Many users in Bangladesh have concerns about payment information. Is it safe for Jacks to know your bKash or Nagad number? The answer is yes — because Jacks never stores your full payment details on its own servers. During a transaction, your information passes directly through the payment gateway; Jacks only sees whether the transaction was successful or not. Your bKash PIN or Nagad password never reaches Jacks.
Another question that comes up often — can Jacks see my gaming history? Yes, it can — but only for two reasons. First, to settle bet outcomes. Second, for responsible gaming monitoring — if someone is playing unusually often or running significant losses, Jacks' responsible gaming team keeps an eye on it and reaches out if needed. This is not working against you; it is there to protect your interests.
Many users also have concerns about KYC and identity verification. Is it safe to submit a photo of your national ID? At Jacks, KYC documents are stored on encrypted servers and can only be accessed by designated members of the verification team. Once verification is complete, the documents are removed from the active system and moved to a separate secure archive for legal retention purposes.
There is a common misconception that cookies mean surveillance. The essential cookies used on Jacks simply keep your login session active so you do not have to log in again every time you change pages. Analytics cookies only indicate that "many users visit this game page" — not who visited. Jacks has no advertising tracking cookies.
It is important to know what happens to your data after you close your account. Jacks retains transaction records for 7 years as required by financial regulators. However, once your account is closed, you will no longer be able to access that data — it moves to inactive storage. Other data, such as cookie data or browsing logs, is automatically deleted after the designated retention period.
Jacks' overall approach to privacy is straightforward — your data exists to serve you, and nothing more. If you ever feel your data is being used inappropriately, let us know immediately. Jacks takes every privacy concern seriously and works to resolve it as quickly as possible.
At Jacks, your personal information, payment details, and gaming history are fully encrypted. They are never shared with third parties for commercial purposes. Our Terms & Conditionsand give it a read.
The most frequently asked questions about bonuses and games
Your information is completely secure at Jacks. Register now and join Bangladesh's most trusted gaming platform.
For users aged 18 and over. Please play responsibly.
Gaming is entertainment, not a source of income. Never bet beyond your means. Deposit limits and self-exclusion tools are available on Jacks, free of charge. Responsible Gaming Find out more on the page.