On Jacks, by default Decimal Odds are displayed in decimal format — for example, 2.50 or 1.75. It's straightforward: multiply the odds by your stake to get your total return.
Example: You bet ৳100 at odds of 2.50 — if you win, you receive ৳250 (a profit of ৳150).
You can change the format in Account Settings:
Example: You bet ৳100 at odds of 2.50 — if you win, you receive ৳250 (a profit of ৳150).
You can change the format in Account Settings:
- Decimal: 2.50 — shows the total return
- Fractional: 3/2 — shows the ratio of profit
- American: +150 or -200 — calculated differently
Enabling Two-Factor Authentication (2FA) at Jacks is quick and significantly boosts your account security. With 2FA active, a password alone isn't enough to log in — a second code sent to your mobile is also required.
Step-by-step setup:
Step-by-step setup:
- Log in to Jacks and click on the profile icon
- Go to "Account Settings" → "Security"
- Find the "Two-Step Verification" or "2FA" option and tap "Enable"
- Choose either SMS or an Authenticator app
- If you choose SMS, a code will be sent to your registered number — use it to confirm
- If you choose an Authenticator app, scan the QR code and enter the 6-digit code shown in the app
Jacks uses multiple layers of protection to keep your information and funds secure.
Data security:
Data security:
- All communications are secured with 256-bit SSL/TLS encryption — the padlock icon in your browser confirms the connection is safe
- Passwords are stored using bcrypt hashing — no one at Jacks can read your password
- Personal information is never sold commercially to third parties
- KYC documents (NID/Passport) are stored encrypted on secure servers
- Player funds are held in a separate bank account — never mixed with operational expenses
- Additional identity verification is required for large withdrawals
- Automatic alerts are triggered when unusual transactions are detected
There are a few important things to know about withdrawals from Jacks.
Handling Fee: In most cases, Jacks does not charge any additional fees for withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction charges — this is outside Jacks' control.
Limits:
To withdraw bonus funds, the associated wagering requirements must be met — see details Terms & Conditionsis on.
Handling Fee: In most cases, Jacks does not charge any additional fees for withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction charges — this is outside Jacks' control.
Limits:
- Minimum Withdrawal: ৳500
- Maximum single withdrawal: ৳50,000
- Daily maximum: ৳1,00,000
- Weekly maximum: ৳5,00,000
To withdraw bonus funds, the associated wagering requirements must be met — see details Terms & Conditionsis on.
Forgot your password? No need to worry — Jacks lets you reset it easily via OTP sent to your registered mobile number.
Step-by-step password reset:
Step-by-step password reset:
- Click the "Forgot password?" link on the login page
- Enter your registered mobile number
- Tap "Send OTP" — a 6-digit code will arrive within seconds
- Enter the code in the designated field (valid for 5 minutes)
- Set a new password — at least 8 characters, combining uppercase, lowercase, and numbers
- Confirmed — Password Reset Complete
For an individual: At Jacks, only one account is allowed per person using a single mobile number and ID. Opening multiple accounts violates our policy and:
Had an account before but can no longer access it? Don't try opening a new one — Help Center Let us know — recovering your old account is possible.
- All accounts may be permanently closed
- All bonuses and winnings may be forfeited
- Balance may be frozen
Had an account before but can no longer access it? Don't try opening a new one — Help Center Let us know — recovering your old account is possible.
Free spins and daily check-in bonuses are available regularly on Jacks — though certain conditions must be met to claim them.
Daily check-in bonus:
Daily check-in bonus:
- Log in to Jacks every day — you'll find the "Daily Reward" widget on your dashboard
- Clicking it adds that day's reward — free spins, bonus funds, or cashback — directly to your wallet
- Log in on consecutive days to earn escalating rewards (streak bonus)
- Free spins may be available on select slot games — usually tied to new game launches or weekly promotions
- You can view your active free spins under the "Promotions" or "Bonuses" section of your account
- Free spins typically have an expiry window (e.g. 48 or 72 hours) — if you don't use them in time, they expire
- Winnings from free spins are credited to your bonus wallet first — once the required wagering conditions are met, they transfer to your main wallet